Option one
A specialist consultation
You choose the field. The specialist who covers it contacts you, arranges a time to meet, and gives you what you need.
USD 500One consultation
Choose this →
Direct line · Madinah
Not a form that disappears.
Whatever you have — a site, an idea, a question, a correction, an article you are writing, something you supply — it goes to the specialist who can actually answer it, and often it reaches me. A person writes back. There is no autoresponder on this address.
O‘zbekchaРусскийEnglishالعربية
Read by
A person, the day it arrives
Answered
Within one working day
Equally fine
WhatsApp, Telegram, or the bot
01 — Three ways to talk to us
Three ways in. One of them costs nothing.
Two of these carry a fee and one does not. The free one is not a smaller version of the other two — the same people are in the room, and nothing asked that day is charged for.
Option two
A meeting with the CEO
With Rustam Khaitmetov himself, on any field inside the company. You bring the subject; nothing is out of scope.
USD 2000One meeting
Choose this →
Option three · no charge
The open-doors day
Register, and you get a personal invitation to the event. The CEO, our lawyer and every specialist attend, there is a table laid, and every question asked that day is answered free of charge.
FreeRegister to attend
Register →
These are the fees for the meeting itself. What a project costs is worked out on the project, in person, once there is something to cost.
02 — Write
Say it in your own words.
Write in Uzbek, Russian, English or Arabic. Whichever you use is the one you get back.
It is read
Every message is opened by a person on the day it arrives. Nothing is filtered by keyword and nothing is scored.
It is routed
The field you pick decides whose desk it lands on — one of the six the practice works in, or something else entirely. It does not sit in a shared inbox waiting for someone to claim it.
It is answered
Within one working day, by name, in the language you wrote in. Often by the founder, because most of this reaches his desk anyway.
Sent. It is with a person now.
Routed
You will have an answer within one working day, in the language you wrote in, from someone who can actually answer it — not from a script.
If it is urgent, WhatsApp reaches the same desk sooner: +966 56 160 7044.
Prototype — nothing was actually transmitted
03 — Or skip the form entirely
Five doors, one desk.
A form is an option, not the preferred one. Most people here reach for WhatsApp before they reach for a text field — it arrives in the same place, and the same person answers.
WhatsApp
+966 56 160 7044
The fastest of these. The same number takes a plain phone call if you would rather speak than type.
Telegram
@Rustam_Khaitmetov
The founder's own account. Used for the conversations that are easier held than written.
The bot · awake at any hour
@helpuzairobot
Answers in Uzbek, Russian, English and Arabic, at three in the morning as readily as at noon — and hands you to a person the moment the question needs one.
Instagram
@rustam_khaitmetov
What is on the boards, as it happens. Direct messages there are read too, though more slowly than the rest of this list.
Email
info@artifex.uz
Best for anything carrying an attachment — a brief, a drawing, a document, a set of files too heavy for a chat window.
4Languages a message can arrive in
24hThe bot is awake
0Trackers, pixels and ad networks
04 — A standing invitation
If something here is wrong, tell me and it changes.
This site carries figures, dates, statuses and attributions — a height in metres, a number of keys, the year a company was registered, who drew what and at which stage. If any of it is wrong, write and it is corrected.
No argument, no defence of the original wording, and no request that you prove it first. A practice that will not correct its own page is telling you how it will handle a drawing.
05 — How this is handled
Three things that will not happen.
No autoresponder
Nothing on this page replies automatically. The one exception is the bot, and the bot opens by saying it is a bot and offers you a person.
Nobody is watching you read this
No advertising network, no analytics vendor, no social pixel. Your IP address is read only to reject a flood, and it is never stored. The one request that does leave this page is the typeface, and it carries nothing about you.
No fee you were not shown
The three above are the whole of it — USD 500, USD 2000, or nothing. What a project costs is a separate conversation, held on the project and in person, and it is never quoted from a website.